South African Online Shop accepts orders Australia wide and from certain International countries mainly New Zealand, Papua New Guinea, United Kingdom, United States, Canada and Germany.
Each International country has specific regulations as to what is and isn’t allowed in to the country. This is your responsibility to ensure the items you want to order comply with the specific regulations before placing your order. For more information on restrictions and prohibitions please visit http://auspost.com.au/parcels-mail/international-post-guide.html#/
South African Online Shop use Australia Post eParcel and Fastway Couriers for a quick and safe delivery. Each order comes with a tracking number that’s automatically emailed to you once your parcel has been lodged. For special delivery instructions please provide them in the notes section when checking out eg, “Authorised to leave at front door” if you do provide authority for the parcel to be left at the premises, you take full responsibility for the parcel once delivered. No claims can be made for lost or stolen parcels if authority was given to leave the parcel on the premises.
If no authority was given to leave the parcel at the premises, a card would be left with details where your parcel can be collected or how to get your parcel redelivered.
To track parcels that’s been dispatched via Australia Post visit https://auspost.com.au/parcels-mail/track.html#/track
To track parcels that’s been dispatched via Fastway Couriers visit http://www.fastway.com.au/courier-services/track-your-parcel
Please ensure all details are correct as additional charges may apply for redelivery.
South African Online dispatched most orders within 1 business day of receipt of payment. If your order is urgent, you can select express post.
Shipping times vary according to public holidays and delivery addresses.
A rough guide on standard shipping delivery times from day of shipment:
- Australia (major centres): average 2-4 business days
- Australia (other areas): 5-7 business days
- International (Airmail): 1-3 weeks
- International (Seamail): 2-3 months