Shipping Policy
This Shipping Policy ("Policy") governs the shipping and delivery of products purchased from the South African Online Shop (JW VAN DEN BERG TRUST PTY LTD). By placing an order, you agree to the terms outlined below.
1. Shipping Scope
The South African Online Shop ships exclusively within Australia. We do not offer international shipping.
2. Processing and Dispatch
- All orders are processed within 1-2 business days following payment confirmation and are not processed on weekends or public holidays.
- Orders are dispatched only on weekdays to prevent parcels from sitting at the depot over the weekend.
- The Company reserves the right to extend processing times during peak periods or public holidays.
3. Shipping Carrier
All deliveries are exclusively handled by **Australia Post**. The Company is not liable for any delays, loss, or damage caused by Australia Post once the parcel has been dispatched.
4. Delivery Timeframes
The following timeframes are estimates and may vary depending on factors beyond our control:
- Australia (major centres): 2-4 business days
- Australia (other areas): 5-7 business days
- Express shipping options are available at checkout.
5. Tracking and Notifications
Upon dispatch, a tracking number will be provided via email. Customers can track their parcels through [Australia Post Tracking](https://auspost.com.au/parcels-mail/track.html#/track).
6. Special Delivery Instructions
Customers may authorize the parcel to be left at a designated location (e.g., “Authorised to leave at front door”). By doing so, the customer accepts full responsibility for the parcel once delivered. The Company holds no liability for lost or stolen parcels when authority to leave has been provided.
If no authority is given, Australia Post will leave a card with details on where the parcel can be collected or how redelivery can be arranged.
7. Incorrect or Incomplete Address
It is the customer’s responsibility to provide accurate and complete shipping information. Additional charges may apply for redelivery due to incorrect or incomplete addresses.
8. Returns and Refunds
If you experience any issues with your order, please contact our customer support team within 7 days of receiving your parcel. However, any damages or losses caused by Australia Post must be taken up directly with Australia Post. Refunds or replacements will be assessed on a case-by-case basis.
9. Limitation of Liability
The South African Online Shop cannot be held responsible for any delays, damages, or losses once the parcel has been handed over to Australia Post. Any disputes or claims regarding delivery must be addressed directly with Australia Post.
10. Contact Information
For further inquiries, please contact us at [southafricanonlineshop@gmail.com].
By placing an order with the South African Online Shop, you acknowledge and agree to this Shipping Policy.
Thank you for your support.
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